Terms of Service

1. Acceptance of Terms

By accessing or using Chetna ("the Platform," "our Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Platform. These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Chetna.

2. Description of Services

Chetna provides personalized astrological services, including but not limited to:

• Birth chart calculations and interpretations
• Planetary transit insights and daily horoscopes
• Divisional charts (Navamsa, Dasamsa, and other Vargas)
• Dasha and Bhukti period analysis
• Synastry (relationship compatibility) reports
• AI-powered astrological guidance and clarity sessions
• Personalized PDF reports
• Exclusive blog content and cosmic insights

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. User Accounts and Registration

3.1 Account Creation

To access certain features, you must create an account by providing accurate and complete information, including your name, email address, and birth details. You may register using Google OAuth or credentials-based authentication.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3.3 Eligibility

You must be at least 18 years old to use our services. By creating an account, you represent and warrant that you meet this age requirement.

4. Astrological Services Disclaimer

5. Credits and Payment Terms

5.1 Credit System

Certain services on our Platform require credits. You can purchase credits through our pricing plans or earn them through promotions. Credits are non-transferable and non-refundable except as required by law.

5.2 Pricing

We reserve the right to modify pricing and service costs at any time. Changes will be communicated to users, and continued use of the Platform constitutes acceptance of updated pricing.

5.3 Payment Processing

Payments are processed securely through third-party payment gateways (Razorpay). By making a purchase, you agree to their terms and conditions. All transactions are final, subject to our Refund Policy.

5.4 Taxes

You are responsible for any applicable taxes related to your purchases. Prices displayed may not include all taxes depending on your jurisdiction.

6. User Conduct and Prohibited Activities

You agree NOT to:

• Use the Platform for any unlawful purpose or in violation of these Terms
• Provide false, inaccurate, or misleading information
• Attempt to gain unauthorized access to any part of the Platform, other user accounts, or our systems
• Reverse engineer, decompile, or disassemble any part of our software or algorithms
• Use automated tools (bots, scrapers) to access or extract data from the Platform
• Harass, abuse, or harm other users
• Upload malicious code, viruses, or any harmful content
• Resell, redistribute, or commercially exploit our services without permission
• Use the Platform to provide astrological services to third parties commercially

Violation of these rules may result in account suspension or termination without refund.

7. Intellectual Property Rights

7.1 Our Content

All content on the Platform, including but not limited to text, graphics, logos, algorithms, astrological interpretations, software code, and blog posts, are the intellectual property of Chetna and are protected by copyright, trademark, and other laws. You may not copy, reproduce, distribute, or create derivative works without our express written permission.

7.2 Your Content

By submitting any content (feedback, questions, reviews), you grant us a worldwide, royalty-free, perpetual license to use, modify, and display such content for improving our services.

8. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

9. Limitation of Liability

10. Indemnification

You agree to indemnify, defend, and hold harmless Chetna and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of the Platform
• Your violation of these Terms
• Your violation of any third-party rights
• Decisions or actions taken based on astrological insights

11. Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice, including for violation of these Terms. Upon termination:

• Your access to the Platform will be revoked
• Unused credits will be forfeited (no refunds unless required by law)
• Your data may be retained as per our Privacy Policy and legal obligations

You may terminate your account at any time through account settings or by contacting us.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Platform shall be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of courts in [Your City/State, India].

13. Modifications to Terms

We may update these Terms from time to time. Significant changes will be communicated via email or a prominent notice on the Platform. Your continued use after changes constitutes acceptance of the updated Terms. If you do not agree, you must discontinue use of the Platform.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact Information

For questions, concerns, or feedback regarding these Terms, please contact us:

• Email: support@chetna.com
• Legal: legal@chetna.com